Divesail Travel Co LTD is a fully bonded tour operator.
General Conditions applying to all travel arrangements made by DiveSail Travel Co LTD
References to "you" and "your" means all persons named on the booking, including any added or substituted between the time of booking and the travel date;
"we," "us" and "our" are DiveSail Travel Co LTD.
To secure your reservation, you are required to sign and return our booking invoice and pay a minimum deposit of 50% per person, plus any insurance premiums.
A deposit only amounts to your acceptance of Terms and Conditions of the present contract.
NO DEPOSIT = NO BOOKING.
Payment of balance:
Balance to be settled 45 days before your departure. Failure to settle the balance 45 days before your departure will result in forfeiture of your deposit.
Confirmation of booking is made upon payment of any balance.
Special rules may apply to group bookings of 10 or more passengers.
Any booking is made within 30 days of departure will require payment in full to secure the reservation.
A nominal fee per booking will be charged to cover expenses related to air ticketing deadlines, last-minute reservation processing and overnight document delivery.
Payment and Tickets
We accept Online Payment: Visa, MasterCard, American Express, Discover and payment by cheque or wire transfer made payable to DiveSail Travel Co Ltd.
Upon payment of balance due your travel documents will be forwarded to you at least ten days before your departure (except for late bookings).
For documents shipped to countries outside Mauritius, a fee will be imposed to cover international courier charges.
Once you have paid all due fees and received our confirmation, the invoiced price of your travel arrangements is fully guaranteed.
We reserve the right to lower or raise our prices any time before the booking is confirmed. Published prices are based on information available as of July 2011, and are subject to change.
All charges unless otherwise specified in the booking conformation are considered as additional charges.
Medical, accident, luggage and emergency trip cancellation insurance are strongly recommended.
Changes Made By You
Any change in your travel arrangement after confirmation of booking, should be notified in writing to us no less than 45 days before the original departure date.
No penalty will be charged for the initial change only; there will be a fee chargeable for each subsequently change.
If airline tickets have been issued, changes can only be made if the applicable fare permits.
Cancellation by You
You, or any of your party, may cancel your travel arrangements at any time, via written notification to our office from the lead person on the booking, and applicable.
Any modification or cancellation of a confirmed / PAID reservation for services will entail additional charges equivalent to the corresponding costs charged by the service providers. These charges may include penalties, administration fees and bank charges. Every service provider has their own cancellation policy and cancellation fee amount.
Cancellation charges will be assessed. Special rules may apply to group bookings of 10 or more passengers.
If you cancel your deposited reservation more than 45 days before your departure, a single processing fee will apply.
Within 45 days of departure, a cancellation fee will be charged per person, in addition to applicable airline fees and any fees assessed by the hotel or
other suppliers. In the event of a no-show, your entire payment will be forfeited. Suppliers do not usually give refunds for unused land tours or diving services.
However, if you wish to make a refund request, please write to us within 30 days of your completion of travel. Should a vendor elect to refund unused services,
we will assess the processing fee. Most airline tickets are non-refundable. If you have to cancel or make changes after tickets have been issued,
the cancellation charge will be 100% of the ticket cost. If your flights are rebooked, the total new ticket price will apply, even if you are re-ticketed on the
Changes Made By Us
We reserve the right to make changes or correct errors at any time both before and after our confirmation. If local conditions require hotel or service substitution,
we will provide a replacement of comparable or better grade. Flight times and carriers are subject to change for operational reasons; check your flight documents
carefully for details. You will be informed of changes as quickly as possible before your departure as time allows.
Cancellation by Us
For example, if the minimum number of clients a vendor requires for a particular arrangement is not reached, it may be cancelled.
If we are unable to provide the booked travel arrangements, you will receive a full refund or alternative arrangements of comparable standard.
If You Have a Complaint
Please report any problem that may occur during your trip to the service provider and/or write to us within 30 days of your return by giving your booking
number from our invoice and all other relevant details.
Proof of Citizenship/Visa Requirements
Travellers are responsible for determining and obtaining proper documentation. All travellers are advised to check entry requirements well in
advance with the consular officials of the countries to be visited. No refunds will be made for denied entry caused by failure to carry proper
proof of citizenship or the appropriate visa. Requirements vary according to destination. state.gov/passport_services.html on the Internet.
Baggage regulations vary from airline to airline and are subject to change. For current and accurate information, contact the airline(s) on
which you will be travelling. The Civil Aeronautics Board requires that all luggage items have outside identification.
Travel Insurance: We strongly advise that you subscribe to a travel insurance including scuba diving activities priori to travelling to Mauritius.
For information, DIVE SAIL Co. Ltd being an affiliated member of MSDA and is covered under a liability insurance policy for scuba diving activities.
This contract shall be governed by and be construed and interpreted according to the laws of the Republic of Mauritius
We are not associated with any accommodation provider (hotel, self catering or others), activity and transport provider other than being their official booking partner.
DIVESAIL CO. LTD can UNDER NO CIRCUMSTANCES be held liable for any mismanagement, failure of equipment, structure, facilities or action taken by the provider
and/or its staff, which result in injuries, death, delays, damage to personal belongings or another discomfort for the traveller. We will however, undertake to
assist the traveller, during and after the incidence, in anyway possible and within our capacity such as address any complaints or claims towards a provider,
recording the event, suggestion alternative solutions and arranging these, if possible free of charge otherwise at a preferential rate.
This information is accurate as of July 2011 and is subject to change without notice.